Bivihome Online Supermarket – Trading Terms

Welcome to Bivihome, your trusted online supermarket. Please review the following trading terms that govern your interactions and transactions with us. By using our website and engaging in any trading activities, you agree to comply with these terms. If you do not agree with any part of these terms, we kindly ask you to refrain from trading with us.


  1. Product Availability and Descriptions:

1.1. We strive to maintain accurate and up-to-date product listings on our website.

1.2. However, product availability is subject to change without notice, and we cannot guarantee that all items will be in stock at all times.

1.3. The product descriptions and images provided are for informational purposes and may not always reflect the exact appearance or packaging of the product.


  1. Placing Orders:

2.1. By placing an order with Bivihome, you are making an offer to purchase the selected products.

2.2. We reserve the right to accept or reject your order at our discretion.

2.3. Upon order confirmation, you agree to provide accurate and complete information, including shipping details and payment information.


  1. Pricing and Payment:

3.1. All prices listed on our website are in the applicable currency and include any applicable taxes, unless otherwise stated.

3.2. We make every effort to ensure accurate pricing; however, in the event of an error, we reserve the right to cancel or adjust the order accordingly.

3.3. Payment for the order, including product costs, taxes, and any applicable shipping fees, must be made in full at the time of placing the order.

3.4. We accept various payment methods, which will be specified on our website.


  1. Delivery and Shipping:

4.1. We aim to deliver your order in a timely manner to the address provided during checkout.

4.2. Delivery times may vary depending on your location and the availability of the products.

4.3. We reserve the right to use third-party shipping providers to fullfill and deliver your order.

4.4. Any delivery or shipping fees will be communicated to you during the checkout process.


  1. Cancellations and Returns:

5.1. If you wish to cancel or modify your order, please contact our customer support as soon as possible.

5.2. We have a return policy in place that outlines the conditions and procedures for returning products. Please refer to our Return Policy for more information.


  1. Customer Responsibilities:

6.1. As a customer, you are responsible for providing accurate and up-to-date information, including your contact details and shipping address.

6.2. You must comply with all applicable laws and regulations when using our platform and trading with us.

6.3. You agree to use the products purchased from Bivihome for lawful and intended purposes only.


  1. Intellectual Property:

7.1. All content provided on the Bivihome platform, including logos, trademarks, images, and text, are the property of Bivihome or its licensors.

7.2. You may not use, reproduce, or distribute any content without our express written permission.


  1. Limitation of Liability:

8.1. Bivihome shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of our platform or any products purchased from us.

8.2. To the extent permitted by law, our liability is limited to the purchase price of the products or the resupply of the affected products.


  1. Governing Law and Jurisdiction:

9.1. These Trading Terms shall be governed by and construed in accordance with the laws of Victoria, Australia.

9.2. Any disputes arising from or in connection with these Trading Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Please ensure you have read and understood these Trading Terms before engaging in any trading activities with Bivihome. If you have any questions or concerns, please contact our customer support team. Happy trading!