Bivihome Online Supermarket – Terms and Conditions

Welcome to Bivihome, your go-to online supermarket. Before you start shopping with us, please take a moment to review our Terms and Conditions. By using our website and services, you agree to abide by these terms. If you do not agree with any part of these terms, we kindly ask you to refrain from using our platform.


  1. Account Registration:

1.1. To access and use our online supermarket, you must create a personal account with accurate and up-to-date information.

1.2. You are responsible for maintaining the confidentiality of your account credentials and all activities associated with your account.


  1. Age Requirement:

2.1. By using our services, you affirm that you are at least 18 years old or have obtained parental/guardian consent.

2.2. If you are a parent or guardian allowing a minor to use the Bivihome platform, you are solely responsible for their actions and agree to these Terms and Conditions on their behalf.


  1. Product Information:

3.1. We strive to provide accurate and detailed product information, including images and descriptions, to help you make informed purchasing decisions.

3.2. However, Bivihome does not guarantee the accuracy, completeness, or reliability of the product information provided.


  1. Order Process:

4.1. When placing an order, ensure that all items and quantities are correct before checkout. Once submitted, orders cannot be modified or canceled.

4.2. Bivihome reserves the right to refuse any order at its discretion, and we may limit or cancel quantities purchased per person, household, or order.


  1. Pricing and Payments:

5.1. All prices on the Bivihome website are listed in the applicable currency and are subject to change without notice.

5.2. Payment methods accepted will be specified on our website and may include credit/debit cards, electronic wallets, or other available payment options.

5.3. You agree to pay the total amount for your order, including any applicable taxes, delivery fees, or other charges.


  1. Delivery and Returns:

6.1. Bivihome aims to deliver your order in a timely manner to the address provided during checkout.

6.2. We reserve the right to change or discontinue delivery services to certain locations without prior notice.

6.3. If you are dissatisfied with a product, you may request a return or refund in accordance with our Return Policy.


  1. Prohibited Conduct:

7.1. You agree not to use Bivihome for any illegal, unauthorised, or prohibited activities.

7.2. You must not interfere with the proper functioning of our website or attempt to gain unauthorised access to our systems.


  1. Intellectual Property:

8.1. All content provided on the Bivihome platform, including logos, trademarks, images, and text, are the property of Bivihome or its licensors.

8.2. You may not use, reproduce, or distribute any content without our express written permission.


  1. Privacy Policy:

9.1. Bivihome values your privacy and implements measures to protect your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.


  1. Australian Consumer Law:

10.1. If you constitute a consumer under the Australian Consumer Law while accessing the Website and related services, nothing in these Terms is intended to remove your rights under the Australian Consumer Law, including to statutory guarantees that may apply to your use of the Website and related services.

10.2. If we are entitled to limit the remedies available to you for breach of such guarantees, we expressly limit our liability to either supplying the affected services again or paying the cost of supplying the services again.


  1. Jurisdiction and Governing Law:

11.1. Your use of the Website and these Terms are governed by the laws of Victoria, Australia.

11.2. Any disputes arising in respect of or in relation to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

By using Bivihome, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer support team. Happy shopping!